At SF Planet, we specialize in innovative solutions and quality products at competitive and reasonable prices. Envisioning the new millennium as a highly competitive internet era, we conduct its business solely on the web via different online marketing channels.
Our first major product line is high quality Cell Phone, iPhone, iPod, PDA Accessories, MP3 player accessories, digital camera accessories, GPS accessories, Audio Video accessories and also other electronic accessories. We purchase our products directly from the manufacturer to ensure the best quality and low cost. Many of our prices are 60%-90% off of the suggested retail price. We also have our in-house brand which offers superb quality with unbeatable price.
Our Mission: We update products to compete with the market everyday! You will find the latest products in our store, some maybe not even available at retail. We want to bring the latest odds and ends to fully utilize your gadgets. SF Planet is famous with its superb customer service as well as efficient order fulfillment speed. You can count on us for fulfilling your order on-time.
SF Planet can be reach by email at email@example.com 24 hours a day, 7 days a week and 365 days a year. Our representative is always standing by to serve your enquiry. We are committed to reply you within 24 hours upon receiving your email, Monday to Friday, excluding US declared holiday, Saturday and Sunday. However most of emails received during office hours are replied almost immediately or within an hour.
Thank you for choosing SF Planet!
Currently, SF Planet collects sales tax for Minnesota state only. However, Rakuten.com Shopping is also collecting sales tax if the Ship To address on your order is in the following states: California, Massachusetts, Tennessee, New York. These information are subject to changes, please refer to Rakuten.com Shopping shipping policy for more details.
Number of ratings: 19586
We usually ship within 1-2 business days. Orders usually ship on the next business days. If your order is received on Friday, we will ship it on Monday, so on.
GOOD NEWS! We have extended our return policy to 45 days from the original 30 days. All return or exchange should be requested within 45 days of delivery of a shipment. Please email RMA@sfplanet.com to obtain Return Merchandise Authorization (RMA) and return instructions.
If the item is received damaged, defective or wrong, please notify us within 7 days from date of receipt.
All returns are subject to approval. More details of return policy are as below:
You may return new, unopened items within 45 days of delivery for a full refund. Items should be returned in its original packaging.
15%-25% restocking fee may apply for any opened item. Item with missing packaging, incomplete documentation, missing parts, missing UPC may subject to even higher restocking fee, up to 50% of the product price. We reserves the right to refuse any of such return.
Shipping, handling, and transaction fees, sales taxes are non-refundable. If this is a free shipping order, you may be accountable to the initial shipping cost of the order, which will be deducted from the product cost.
We do not accept returns of:
Any item that does not have an RMA number. All return required pre-authorization with a valid RMA number.
Any item that is opened, not in its original condition, damaged, or missing any parts etc. You may request to exchange with the same item only. Depending on product, most of our product comes with 3 months to 1 year warranty, depending on the item type or set forth by the manufacturer.
Order not belongs to us. There are many Buy.com Marketplace Sellers. Please check your Buy.com order details and make sure the item is purchased from us - SF Planet, and make sure you return the correct items to us.
Customer may expect a refund within 2 to 5 business days after we process the return package.
Please pack the return package carefully; we are not responsible for any damages that may occur when you ship it back.
All return packages should be sent to the following address with a valid RMA number:
RMA #: (Write RMA # Here)
375 Rivertown Drive #500
Woodbury, MN 55125
If you have open the item, and is found to be defective, please email RMA@sfplanet.com immediately within 7 days. You will be issued a RMA # and return it to us (or manufacturer) for replacement. We will replace it for buyer at no cost. However, if you decided NOT to go with the replacement option, you may still choose to return for refund. You are responsible for return shipping cost. We will examine the item whenever return is received. If the item is found to be defective, we will refund your order in full. However, if the item is working as described, you may be liable for restocking fee.
Please write to us if you have further question about the return procedures at firstname.lastname@example.org.